FAQ’s – Frequently Asked Questions about Self Storage

10886557_sWhat sizes of storage units do you have available?

2215 Nordale Drive (Appleton) Self Storage

  • 5′ x 10′
  • 10′ x 10′
  • 10′ x 15′
  • 10′ x 20′
  • 10′ x 22′
  • 10′ x 30′

2215 Nordale Drive (Appleton) Indoor Climate Controlled Self Storage

  • 5′ x 13′
  • 6′ x 12′
  • 8′ x 10′
  • 10′ x 10′
  • 9′ x 12′
  • 10′ x 15′
  • 10′ x 20′

1641 W Evergreen Drive (Appleton) Self Storage

  • 5′ x 10′
  • 10′ x 10′
  • 10′ x 15′
  • 10′ x 20′
  • 10′ x 25′
  • 10′ x 30′
  • 12′ x 30′

300 Tullar Road (Neenah) Self Storage

  • 5′ x 10′
  • 10′ x 15′
  • 10′ x 20′
  • 10′ x 30′
  • 20′ x 20′

1001 S. Lake Street (Neenah) Self Storage

  • 10′ x 20′
  • 10′ x 24′

Do you offer storage unit insurance?

Yes. Call us for more information.

How long do I have to sign a storage rental agreement for?

We rent on a month to month basis. Your first month’s rent is pro-rated. After your first month you pay for each month you need a storage unit on the 1st of the month. We require a 2 month minimum stay that you pay for at move in along with your $70 security deposit.

How do I sign up for a storage unit?

Getting your self storage unit is easy.  The process takes about 10 minutes at our office at 2215 Nordale Drive in Appleton. Please call or text us at 920-734-1265, or send us an email via the Contact tab. We have office hours 3 days a week (Monday 9-1, Wednesday 12-5 and Friday 9-1). We answer our phone 5 days a week from 9-5 and on the weekends when we are available. If no answer please leave a message and we will get back to you as soon as we can:)

Do I need to provide a lock?

No. We provide the lock and two keys.

When can I access my storage unit?

You can access your storage unit 24/7.

What can I do to properly store items in my storage unit?

We recommend that any items you place in your unit that can absorb moisture are placed on pallets. We provide the pallets! Storage units have concrete floors and can ‘sweat’ when the seasons change in Wisconsin. Air movement underneath these items is the best way to protect them. If you would like to control the temperature and humidity of your stored items we recommend our climate controlled units. More storage tips can be found here.

So you charge an application fee?

No Sir Ree Bob

I have a small business. Can I store items at your facility?

Yes. We have many businesses that use our facility for storage.

What kind of documentation do I need to rent storage?

A drivers license is all that is required. If you are storing a vehicle please read the question listed below.

Can I store a car in your storage units?

Yes you can. If a tenant were to abandon a vehicle it is a difficult process for us to remove the vehicle without a copy of the title. For this reason we require a copy of the title be on file.

What happens if I lose the key to my storage unit?

We can get you a new key for your unit in the event that you lose it. There is a fee for a lost key.

How can I pay my rent and what payment types do you accept?

We accept cash, checks or credit card payments. You can pay in person during office hours, or pay online 24/7 with a credit card. For your convenience we can automatically bill your credit card each month. You can pay your bill here.

Are there lights or outlets in the storage unit?

We have a few storage units with lights, outlets and heat at our Appleton location. Please call to inquire. The majority of our units do not have electric inside them.

How do I cancel my storage unit agreement?

We require 30 days notice when you would like to vacate your storage unit.

Can I share access to the space with my family and co-workers?

You sure can. The person who signed the agreement is responsible for the unit, but you will have two keys that you can use in any way you would like.

Can a delivery driver drop items at my unit if I am not there?

Yes, contact us and we can assist you with this process.

Do you ever auction off storage units that tenants abandon?

Yes we do. Like us on Facebook to receive notification when we have storage unit auctions. If you love these auctions you are probably a fan of Storage Wars!

I hate spiders. Do you like spiders?

We do not hate spiders. Conversely, we do not love spiders. Our facilities are sprayed several times a year for creepy crawlies. Do all storage unit facilities spray for spiders? No they don’t, which makes us pretty cool (in our mom’s eyes). Wil-Kil Pest Control takes care of our facilities.